🔄
Returns and claims management for business customers
At KÖÖKone we handle returns and claims in the B2B context. Return eligibility may vary based on supplier and product category.
•
Goods damaged upon delivery
•
Non-conforming product / wrong compared to order
•
Missing items or incomplete packages
•
Commercial return (only when allowed for that category/supplier)
For commercial returns: within the terms provided from delivery, if allowed and with intact product.
Send an email to support@kookone.com including:
Order number
Products involved (code/description)
Reason for the request
Photos of product and packaging (if damaged)
Delivery document if available
Following request approval, we issue a Credit Note (total or partial). Processing times depend on checks and supplier rules.
✓
If the error/damage is attributable to us or the supplier: return at our expense
!
If it is a commercial return (when allowed): return at customer expense
•
Perishable/fresh products (except for non-conformity)
•
Opened or non-intact products
•
Customized or made-to-order products
•
Returns requested beyond the indicated deadlines
For any questions about returns, our team is at your disposal.
A single e-commerce with a wide range of Food & Beverage at the service of restaurateurs and suppliers.
For Restaurateurs
For Suppliers
© 2026 Ciguala Srl - Kookone. All rights reserved.