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Returns and claims management for business customers
At KÖÖKone we handle returns and claims in the B2B context. Return eligibility may vary based on supplier and product category.
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Goods damaged upon delivery
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Non-conforming product / wrong compared to order
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Missing items or incomplete packages
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Commercial return (only when allowed for that category/supplier)
For commercial returns: within the terms provided from delivery, if allowed and with intact product.
Send an email to support@kookone.com including:
Order number
Products involved (code/description)
Reason for the request
Photos of product and packaging (if damaged)
Delivery document if available
Following request approval, we issue a Credit Note (total or partial). Processing times depend on checks and supplier rules.
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If the error/damage is attributable to us or the supplier: return at our expense
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If it is a commercial return (when allowed): return at customer expense
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Perishable/fresh products (except for non-conformity)
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Opened or non-intact products
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Customized or made-to-order products
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Returns requested beyond the indicated deadlines
For any questions about returns, our team is at your disposal.
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